Conversion performance
Teams Iliana helped lead and support improved from 70–80% conversion performance to 92% and, in specific periods, 100%.
↗ Reviews, results & the standard behind them
Trust is earned
case after case.
Law firms trust us with the moment that determines whether a prospective client feels heard, qualified, and confident enough to choose the firm. We measure success in both performance and the quality of that experience.
Performance outcomes
Experience-led results
What disciplined intake
can make possible.
These examples reflect specific firms, teams, and operations led or supported by Iliana Irra. They demonstrate experience—not a guarantee of future results.
Cases signed monthly
Operations that had been signing 9–10 cases per month grew to consistently signing 50–60+ with stronger training, follow-up, and accountability.
Signed cases at scale
Iliana has helped support operations capable of producing more than 100 signed cases per month through disciplined people and intake systems.
The review we want to earn
“They feel like
our team.”
That is the standard behind our model. Specialists are trained in personal injury, immersed in the firm's criteria and culture, integrated into its systems, and supported by ongoing quality leadership.
We do not publish invented or unattributed testimonials. As verified client reviews are approved, this page will feature their exact words and firm details with permission.
Discuss your intake goals ↗White-glove by design
Your firm's reputation enters the conversation before the retainer does.
Our job is to protect it—from the first hello through qualification, follow-up, signing, documentation, and handoff.